The British NHS Institute for Innovation and Improvement is bringing social movement thinking to healthcare improvement.
NHS’ movement view of improvement focuses on unleashing and sustaining energy through imagination, participation, mobilization and momentum. This perspective operates on previously unseen levels of depth and scale and outperform the traditional “rational view” which concentrates on effectiveness and efficiency through control and standardization of work.
The decision was made after realizing that only 20% of NHS 1.3 million staff were engaged in quality improvement work to try and meet the goals as set out in the NHS Plan, while achievement of these goals required 80 or 100% of staff engagement.
To achieve this, rather than multiplying the number of change programs, NHS transformed concepts and ideas from social movement thinking into principles for radical change aimed at engaging with the individuals’ core values and mobilizing their own internal energies and drivers for change.
For the whole story, read the two articles by Helen Bevan, Director of Service Transformation at the NHS Institute for Innovation and Improvement.